The Zimbabwe Energy Regulatory Authority (ZERA) has been actively engaging communities across the nation through an extensive public awareness campaign.
In a recent outreach event held in Munyati, Kwekwe, ZERA convened a diverse group of stakeholders and energy consumers to impart crucial knowledge and foster a deeper understanding of their rights and responsibilities within the energy sector.
The central theme of the engagement, led by ZERA’s team of energy experts, revolved around empowering individuals with comprehensive information on all aspects of energy.
Participants gained valuable insights into their entitlements as consumers, their obligations in utilizing energy responsibly, and the various facets of the energy landscape overseen by ZERA.
A key message underscored during the session was the paramount importance of safety in all electrical installations. ZERA strongly advised attendees to always engage qualified and certified personnel for any electrical work, emphasizing the potential dangers of unqualified interventions. This proactive approach aims to minimize electrical accidents and ensure the well-being of communities.
Furthermore, ZERA highlighted the accessible and user-friendly process for lodging any energy-related complaints. Consumers were guided on the simple steps involved, which include visiting the ZERA website or the nearest ZERA office, completing a straightforward complaint form, and submitting it along with any relevant supporting documentation.
ZERA also assured attendees of their commitment to transparency, enabling complainants to track the progress of their submitted concerns and receive timely updates.
Through this nationwide campaign, ZERA is actively working to ensure that the voices of energy consumers are heard and that their energy rights are effectively protected. ZERA equips communities with essential knowledge and providing clear channels for addressing grievances, thereby fostering a more informed, responsible, and empowered energy consumer base across Zimbabwe.